Supporting Hands wants as many people as possible to be able to use this website. We have designed the replacement site to work with a range of browsers, devices and assistive technologies and to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
You should be able to:
- zoom in without text becoming unusable;
- navigate using a keyboard;
- use a screen reader to understand page structure and links;
- see a clear focus indicator when moving through controls;
- use forms with programmatic labels and text error messages; and
- reduce animation through your device or browser preference.
We use responsive layouts rather than maintaining separate “accessible versions” of each page. This keeps the same content and functionality available to everyone and allows browser zoom, font settings, high-contrast modes and assistive technology to work normally.
How accessible this website is
The replacement website is being tested against WCAG 2.2 AA before launch using automated checks, keyboard-only navigation, screen-width checks and manual review. Any confirmed limitation that cannot be fixed before launch will be listed in this section with an alternative way to access the information.
At the time of this statement, no known content limitation has been recorded. This does not mean that every accessibility issue has necessarily been found.
Contact us about accessibility
If you find a problem, need information in a different format or need help completing a form, please tell us:
- Email: enquiries@supportinghandsne.org
- Telephone: 01642 630 528
- Address: Aapna House, 31–35 Eastbourne Road, Middlesbrough, TS5 6QS
Please tell us which page or service you were using and what support you need. We will consider your request and respond as soon as we reasonably can.
Reporting and enforcement
We aim to resolve accessibility concerns directly. If you are not satisfied with our response, the Equality Advisory and Support Service can provide advice about equality and human-rights issues. The Equality and Human Rights Commission is responsible for enforcing the accessibility duties that apply under the Equality Act 2010.
Technical information
Supporting Hands is committed to making this website accessible in accordance with the Equality Act 2010. Our target is WCAG 2.2 level AA. The site uses semantic HTML, visible keyboard focus, labelled forms, responsive text and reduced-motion support. It does not rely on an uncontrolled carousel or autoplaying media.
Preparation of this statement
This statement was prepared on 16 July 2026 as part of the website replacement. It will be reviewed after the pre-launch accessibility audit and whenever a material feature changes.