This policy explains how Supporting Hands handles personal information when you use this website or contact us. It applies to the website at supportinghandsne.org and its contact and recruitment enquiry forms.
Who is responsible for your information
Supporting Hands NE Limited is the data controller for personal information collected through this website.
- Company number: 14087136
- Registered office: Aapna Services Ltd, Aapna House, 31–35 Eastbourne Road, Middlesbrough, Cleveland, United Kingdom, TS5 6QS
- Email: enquiries@supportinghandsne.org
- Telephone: 01642 630 528
Information we collect
When you use our contact form, we collect your name, email address, optional telephone number, the service you are asking about and your message.
When you use our Work for Us form, we collect your name, email address, optional telephone number, the type of role you are asking about and your message. The website does not accept CV uploads at launch.
We also receive information you choose to provide by email or telephone. Please provide only the information needed for your enquiry. If you need to discuss detailed or sensitive care information, you can telephone us first so we can agree an appropriate way to continue.
The web server may process limited technical information needed for security and reliable operation, such as an IP address, browser type, requested page, date and time, and response status. The form service is configured not to log message bodies, email addresses or telephone numbers.
We do not use website analytics or advertising trackers at launch.
Why we use your information
We use information submitted through the website to:
- respond to care and service enquiries;
- respond to recruitment and volunteering enquiries;
- take steps you ask us to take before entering into an agreement;
- operate, secure and troubleshoot the website and forms;
- keep appropriate business records; and
- meet legal, regulatory or safeguarding obligations where they apply.
Our lawful basis will depend on the circumstances. It may be our legitimate interests in responding to enquiries and operating our services, taking steps before a contract, compliance with a legal obligation or another basis available under UK data protection law. If an enquiry includes health or other special-category information, we will handle it only where an additional lawful condition applies.
The website does not use contact-form information for marketing unless we ask separately and you make a clear choice to receive it.
Who receives your information
Authorised Supporting Hands staff receive enquiries relevant to their work. We use service providers for website hosting and authorised email delivery. They may process limited information on our behalf under appropriate contractual and security controls.
We may also disclose information where required by law, to a regulator or public authority, to protect someone’s vital interests, or to establish, exercise or defend legal rights. We do not sell or rent personal information for marketing.
If a supplier processes information outside the United Kingdom, we will use an appropriate transfer safeguard where data protection law requires one.
How long we keep information
We keep personal information only for as long as it is needed for the enquiry, the resulting service or recruitment process, our legal and regulatory responsibilities, and any necessary record keeping. Different records have different retention periods. We securely delete or anonymise information when it is no longer required.
Security
We use reasonable organisational and technical measures to protect information. The public website is delivered over HTTPS, the form service is isolated from the public web root, form fields are validated, and abuse controls limit automated submissions. No internet transmission or storage system can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, objection or data portability. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful use.
To exercise a right, contact enquiries@supportinghandsne.org. We may need to confirm your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk, although we would welcome the opportunity to address your concern first.
Children and young people
Our services include support for children and young people, so a parent, guardian or professional may contact us about a child. We do not ask children to submit detailed personal or health information through the public website. A child or young person who wants to contact us should ask a trusted adult to help where possible.
Other websites
Links to other websites are provided for convenience. Their operators are responsible for their own privacy practices.
Changes to this policy
We may update this policy to reflect changes to the website, our services or the law. The current version and review date will remain available on this page.