Terms and Conditions

Last reviewed 16 July 2026

These terms govern your use of this website. By continuing to browse or use the site, you agree to these terms together with our Privacy Policy. If you do not agree, please stop using the website.

About us

This website is operated by Supporting Hands NE Limited, a private limited company registered in England and Wales under company number 14087136.

Registered office: Aapna Services Ltd, Aapna House, 31–35 Eastbourne Road, Middlesbrough, Cleveland, United Kingdom, TS5 6QS.

Supporting Hands NE Limited is a wholly owned subsidiary of Aapna Services Limited, registered charity number 1136373. Supporting Hands NE Limited is not itself represented on this website as a separately registered charity.

In these terms, “Supporting Hands”, “we”, “us” and “our” refer to Supporting Hands NE Limited. “You” means a visitor to this website.

Using this website

The content on this website is provided for general information. It may change without notice. Information on the website is not a substitute for an individual assessment, professional advice or the terms of a care or support agreement.

You must use the website lawfully. You must not attempt to interfere with its operation, gain unauthorised access, introduce malicious code or use the forms to send abusive, unlawful or unsolicited material.

Accuracy and availability

We take reasonable care to keep the website useful and accurate, but we do not guarantee that every item will always be complete, current or suitable for a particular purpose. Service availability and suitability depend on individual circumstances and assessment.

We may suspend, withdraw or change any part of the website without notice. To the fullest extent permitted by law, we are not responsible for loss arising solely from reliance on general website content. Nothing in these terms excludes liability where it cannot lawfully be excluded.

Intellectual property

Unless stated otherwise, the website and its content are owned by or licensed to Supporting Hands. This includes its design, text, graphics, photographs and logos.

You may view and print pages for your personal, non-commercial use. You must not reproduce, republish, sell or commercially exploit website material without prior written permission, except where the law permits.

Third-party trademarks and materials remain the property of their respective owners.

This website may link to third-party websites for convenience. A link does not mean we endorse that website, and we are not responsible for its content, availability or privacy practices. You should review the terms and privacy information on any external site you visit.

Privacy and cookies

Our Privacy Policy explains how we handle personal information submitted through the site. Our Cookie Policy explains the site’s cookie-light operation.

Changes to these terms

We may update these terms. Changes take effect when the revised terms are published on this page. The “last reviewed” date helps you identify the current version.

Governing law

These terms and any dispute arising from use of this website are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you have as a consumer.

Contact us

Questions about these terms can be sent to enquiries@supportinghandsne.org or raised by calling 01642 630 528.